Customer Service

 Ordering 

Most orders ship out the same day they're placed (when ordered before 2pm Pacific Time, Monday - Friday).

Some orders may be shipped out the next business day. If you have any questions about your order, shipping, or item availability, please Contact Us, or call us toll-free at 888.730.3967 between 10am and 4pm Pacific Time, M-F.
     
We process all credit card information using industry standard 256-bit encryption for the highest level of security.  * We reserve the right to cancel any order that does not satisfy the requirements of our fraud detection systems.
    

 Shipping Options 

Order $49 or more and qualify for Free Shipping and Returns in the continental U.S.

Free shipping and returns are provided by UPS Ground service.

* Shipments to Alaska and Hawaii are not eligible for free shipping and returns. Shipping charges to Alaska and Hawaii are calculated at checkout

Approximate Delivery Times:
     
San Francisco Bay Area deliveries usually arrive in 1 business day via UPS Ground.

West Coast (outside of SF Bay Area) deliveries usually arrive in 2 - 3 business days with UPS Ground.

Midwest deliveries usually arrive in 3 - 5 business days with UPS Ground.

East Coast deliveries usually arrive in 5 - 8 business days with UPS Ground.
       
We do not offer weekend delivery. Shipment not available for P.O. Boxes, or military APO/FPO addresses.
  
Optional shipping services:
         
 UPS 3-Day Shipping  (charges calculated at checkout)
3 business day delivery. No weekend delivery. Not available for P.O. Boxes or military APO/FPO addresses. There is a $15 surcharge applied to each order shipped via UPS 3-Day Shipping to Alaska or Hawaii.
   
 UPS 2-Day Air Shipping  (charges calculated at checkout)
2 business day delivery. No weekend delivery. Not available for P.O. Boxes or military APO/FPO addresses. There is a $15 surcharge applied to each order shipped via UPS 2-Day Air to Alaska or Hawaii.
   
 UPS Next Day Air Shipping  (charges calculated at checkout)
Arrives next business day after shipment. No weekend delivery. Not available for P.O. Boxes or military APO/FPO addresses. There is a $25 surcharge applied to each order shipped via UPS Next Day Air to Alaska or Hawaii.
 

 Returns 

For FREE Returns on orders over $49, please CONTACT US to let us know your order number and the items you wish to return, and we will email you prepaid UPS return labels for the items you wish to return.
   
For orders under $49, simply return your merchandise with receipt and original packaging in original condition to any of our stores within 30 days of purchase, or ship to:
    
     
Edwards Luggage
Attn: Returns
385 Foster City Blvd.
Foster City, CA 94404
    
* Please include a brief note indicating the reason for your return, and a daytime phone number.
 
** Shipping charges are non-refundable.
    

 Privacy & Security 

Privacy Policy of EdwardsLuggage.com 
For each visitor to our web site, our web server automatically recognizes the visitor's domain name (if possible), but not their email address. We collect  information on web pages visited and any information volunteered by a visitor, such as newsletter requests and email list signups.     
  
Security
Orders placed online are subject to credit card verification prior to shipment. We process all credit card information using industry standard 256-bit encryption for the highest level of security.  * We reserve the right to cancel any order that does not satisfy the requirements of our fraud detection systems. 
  
Offers by Email
As an Edwards customer, you will automatically receive email confirmation of your orders, as well as occasional notification of special offers from Edwards Luggage, unless you notify us otherwise. Contact Us, notify us by email at service@edwardsluggage.com or phone 888.730.3967 to be removed from our email list. Please include name and email address to be removed. We do not share email address or mailing address information with third party marketing partners. 
     
Telephone Contact

Customers who supply us with their telephone number online will receive telephone contact from us onlyif we require further information pertaining to an order placed online. Please contact us if you have any questions or concerns.